Customer Service

The provision of quality customer service is one of the Commission for Public Service Appointments’ key principles.

The Commission is committed to treating all customers in a professional, fair and impartial manner and with the utmost courtesy and respect.

The following are the specific services that the Commission provides to its customers:

• Publishing Codes of Practice
• Granting recruitment licences
• Issuing instructions and advices to licence holders
• Safeguarding standards through the auditing/monitoring function
• Publishing an approved list of private sector recruitmentagencies
• Making excluding orders
• Responding to Freedom of Information requests
• Investigating requests for review/complaints/appeals

For further information, see the Commission’s Customer Charter.

The Commission welcomes feedback on the level of customer service provided.